Terms & Conditions
Ear Wax Removal – Terms & Conditions
Appointment Fee
Follow-Up Appointments
Free Hearing Check
Suitability for Treatment
- Ear infections
- Excessive sensitivity or unable to sit for procedure
- Medical contraindications
Results of Treatment
Cancellation Policy
Home Visits
Hearing Aid Terms & Conditions
Hearing Aid Deposit
Balance Payment
60-Day Money-Back Guarantee
Refund Terms
- The hearing aids must be returned in full, including all accessories and chargers supplied.
- Payments made towards the hearing aids will be refunded excluding the initial £200 deposit.
- Clinical appointment time
- Hearing aid ordering and administration
- Custom consumables, parts, and manufacturer costs which cannot be credited
Exclusions
- Loss or damage of hearing aids
- Failure to attend follow-up appointments where clinically recommended
- Patient death
Warranty
Aftercare
- Hearing aid adjustments
- Programming changes
- Routine maintenance
- Advice and support appointments
Home Visit Aftercare
Annual Hearing Review
Hearing Aid Performance
Loss or Damage
Refer a Friend – Terms & Conditions
Effective from 1st November 2026
1. Eligibility
The Audiocare Refer a Friend Scheme applies to qualifying referrals made from 1st November 2026 onwards. The person making the referral must have previously purchased hearing aids from Audiocare.
2. Referral Must Be Declared at Booking
To qualify, the person being referred must inform Audiocare at the time of booking their initial appointment that they have been referred through our Refer a Friend Scheme. They must provide the full name of the person who referred them.
3. Referral Must Be Recorded
The referral must be clearly recorded on the new patient’s file at the time the appointment is booked. Referrals cannot be added retrospectively after the appointment has been booked.
4. £100 Reward for the Referrer
The person making the referral will receive £100 for each qualifying new patient who purchases hearing aids from Audiocare and retains them for at least 60 days.
The £100 referral reward applies regardless of which hearing aid range the referred patient purchases, including both Essential and Premium ranges.
The reward is £100 per qualifying patient, not per hearing aid purchased.
5. Claiming Your £100 Reward
Once the referred patient has purchased and retained their hearing aids for at least 60 days, the person making the referral must telephone Audiocare to request their £100 reward.
Audiocare will verify that the qualifying purchase has been completed, the hearing aids have been retained for the required period and all referral conditions have been met before arranging payment.
Referral rewards are not issued automatically. It is the responsibility of the referrer to contact Audiocare after the 60-day period to claim their £100 payment.
Important: The referral must have been declared and recorded on the patient’s file at the time their initial appointment was booked. If the referral was not recorded at that stage, it will not qualify for the scheme, and no £100 referral reward will be payable. Referrals cannot be added retrospectively.
6. Unlimited Referrals
There is no limit to the number of qualifying referrals an individual can make.
A £100 reward is payable for each separate qualifying referral. For example, five successful referrals would entitle the referrer to £500, subject to these terms and conditions.
7. £100 Discount for the Referred Patient
The referred patient will also receive £100 off their hearing aid purchase, provided they purchase hearing aids from one of Audiocare’s four Premium hearing aid ranges.
8. Premium Range Discount Only
The £100 discount for the referred patient is available exclusively on Audiocare’s Premium hearing aid ranges.
It does not apply to Essential, entry-level or budget hearing aids.
This restriction does not affect the referrer’s entitlement to receive their £100 reward, which applies regardless of the hearing aid range purchased.
9. Cannot Be Combined with Other Offers
The referred patient’s £100 Premium hearing aid discount cannot be combined with any other discount, promotion, special offer or promotional pricing.
10. Returned or Refunded Hearing Aids
If the referred patient returns their hearing aids within the 60-day money-back guarantee period or receives a refund, no referral reward will be payable.
The referral reward becomes eligible for payment only once the referred patient has retained their hearing aids for at least 60 days and all qualifying conditions have been satisfied.
11. One Referral per New Patient
Only one person can be named as the referrer for each qualifying new patient.
The £100 referral reward is payable once per qualifying patient purchase, regardless of whether the patient purchases one or two hearing aids.
The person making the referral must have previously purchased hearing aids from Audiocare to be eligible for the reward.
12. Scheme Administration
Audiocare reserves the right to verify all referrals and qualifying purchases before issuing any referral rewards.
Audiocare reserves the right to amend, suspend or withdraw the Refer a Friend Scheme at any time. Any changes will not affect rewards already earned under the scheme.
Thank You for Recommending Audiocare!
Your trust and support mean a great deal to us. We’re delighted to reward you for helping your friends and family enjoy better hearing.
Remember: You get £100 for every successful referral, regardless of which hearing aids your friend purchases. Your friend can also enjoy £100 off our Premium hearing aid range.
Terms and conditions apply. Referral rewards must be claimed by telephone after the 60-day qualifying period.