Terms & Conditions
Ear Wax Removal – Terms & Conditions
Appointment Fee
The fee for ear wax removal is £69 and is payable at the initial appointment.
Follow-Up Appointments
In most cases, ear wax removal is successfully completed during the first visit. However, where further treatment is required, follow-up appointments relating to the same episode of care will be provided at no additional charge.
Free Hearing Check
A complimentary hearing check may be provided during your appointment if clinically appropriate or requested by the patient.
Suitability for Treatment
Ear wax removal is subject to clinical suitability. In some cases, treatment may not be possible or may need to be postponed due to factors including, but not limited to:
- Ear infections
- Excessive sensitivity or unable to sit for procedure
- Medical contraindications
Where treatment cannot proceed safely, appropriate advice will be provided.
Results of Treatment
While we aim to remove ear wax successfully during treatment, complete wax removal cannot be guaranteed in every case and may depend on the condition of the ear canal and wax build-up.
Cancellation Policy
We kindly ask for at least 24 hours’ notice for cancellations or appointment changes where possible.
Home Visits
Additional charges may apply for home visit appointments.
Hearing Aid Terms & Conditions
Hearing Aid Deposit
A £200 deposit is required at the time of ordering hearing aids.
Balance Payment
The remaining balance is payable at the hearing aid fitting/collection appointment.
60-Day Money-Back Guarantee
Audiocare offers a 60-day money-back guarantee for patients who are unable to tolerate or adapt to their hearing aids.
The 60-day period begins from the date of the initial hearing aid fitting.
If a patient is unable to continue with the hearing aids due to non-tolerance or difficulty adapting to them, the hearing aids may be returned to Audiocare within 60 days of fitting.
Refund Terms
Where hearing aids are returned within the 60-day guarantee period:
- The hearing aids must be returned in full, including all accessories and chargers supplied.
- Payments made towards the hearing aids will be refunded excluding the initial £200 deposit.
The £200 deposit is non-refundable and contributes towards:
- Clinical appointment time
- Hearing aid ordering and administration
- Custom consumables, parts, and manufacturer costs which cannot be credited
Exclusions
The 60-day money-back guarantee applies only where a patient is unable to tolerate or adapt to the hearing aids.
The guarantee does not apply in circumstances including, but not limited to:
- Loss or damage of hearing aids
- Failure to attend follow-up appointments where clinically recommended
- Patient death
No refunds or returns will be accepted after the 60-day period under any circumstances.
Warranty
All hearing aids supplied by Audiocare include manufacturer warranty cover. Warranty periods may vary depending on manufacturer and hearing aid model.
Aftercare
Unlimited aftercare appointments are included during the hearing aid warranty period.
This includes:
- Hearing aid adjustments
- Programming changes
- Routine maintenance
- Advice and support appointments
Home Visit Aftercare
After the initial fitting and settling-in period, home visit aftercare appointments may be subject to a call-out charge.
Annual Hearing Review
We recommend an annual hearing review to monitor hearing levels and hearing aid performance. Annual reviews are included free of charge during the warranty period.
Hearing Aid Performance
Successful hearing aid use varies between individuals and depends on factors including hearing loss type, consistent use, realistic expectations, and adaptation time.
Loss or Damage
Loss, accidental damage, or damage caused through misuse or negligence may not be covered under manufacturer warranty. Additional repair or replacement charges may apply.
We recommend contacting your home insurance provider when your hearing aids are first fitted, as many insurers are able to add hearing aids to contents insurance policies without issue.
Audiocare can provide serial numbers and supporting documentation if required by your insurance provider.
